Refund Policy
Redline offers a 30-day money-back guarantee on every paid plan.
30-day money-back guarantee
If Redline is not right for you, request a full refund within 30 days of your order date and we will refund the payment in full. This applies to first purchases and to each renewal.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders. Visit paddle.net with your order email or invoice number, or email us at support@redline.app and we will start the request for you.
Timing
Once approved, the refund is issued to the original payment method. Banks typically show the credit within five to ten business days.
Cancelling a subscription
You can cancel at any time from the billing portal in your account. Cancellation stops future renewals; you keep Team access until the end of the period you already paid for, then the account returns to the free tier with your data intact.
Provider policy
Paddle's own refund policy also applies to every order and may give you additional rights.