Contact us
Redline is operated by Redline Labs. Every message below reaches a person on the team — there is no ticket maze.
Where to write
General and support
contact@redlinetesting.comQuestions about the tool, benchmark results, the Team plan, billing, or partnerships. We reply within two business days.
Privacy and data rights
privacy@redlinetesting.comAccess, export, correction or erasure of your data, and questions about consent or advertising. Handled within 30 days.
Security disclosures
security@redlinetesting.comVulnerability reports and abuse. For anything with logs or reproduction steps, the incident form is faster.
Report a security incident
For vulnerabilities, suspected abuse or anything you can attach logs to, use the incident report form. It routes straight into our triage queue with a tracking reference, which is faster and more reliable than email. Our disclosure policy is on the security page.
Billing and refunds
Payments are processed by Paddle, the Merchant of Record for all orders, so invoices and card details are managed on their side. You can cancel or change a plan from your account at any time, and our refund policy explains the money-back window. Write to contact@redlinetesting.com if anything looks wrong on an invoice and we will sort it out.
Response times
General enquiries: two business days. Privacy requests: acknowledged within five days and completed within 30. Security reports: acknowledged within one business day. We are a small team and we answer everything ourselves.